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Privacyverklaring
In this privacy policy we explain how we collect and use your personal information. This privacy policy applies to all personal information we process about you when you visit our website, use our service, sign up to our newsletter, and/or other interactions with us. We have divided this privacy policy into different sections. Please click on the relevant section below for further information.
1. Who we are
1.1 We are Mr. Timesaver B.V., a company with 1 office in The Hague, The Netherlands. For more information about us please visit the about us page. Mr. Timesaver B.V. is responsible for the collection and use of your personal data described in this privacy policy.
1.2 Aside from the account/order processing emails you receive (i.a. your account on Mr. Timesaver, order received, order has been made for you. order has been cancelled, order refund), you also receive our newsletters and special offers emails. when using our messaging form or chat bot on our website, your data (email, name and in some cases phone number) is also collected for further communication with you. For the processing of your data in relation to these forms of communication Mr. Timesaver B.V. is fully responsible. We have determined our respective responsibilities for compliance with the obligations under the applicable privacy legislation for processing your personal data in relation to our order process and other forms of communication. In summary, we have arranged that if you want to exercise your rights, such as your right to access, correct, remove, restrict or to withdraw your consent, or if you have any questions or complaints about the processing of your personal data, you can contact us through email or by phone call at (+31)0881846300.
2. The types of personal data we process
We may collect and process the following categories of information:
2. a. Your name and email address
When you register on our website you use your email address, a “nickname” for log in and your name. This is of course recorded in your account. This will simply remain accessible to you only and will be in our website database. When you make an order using this account information, then we will collect and process this information.
2. b. Your contact details and personal account or registration details
Your contact details include your address,phone number and email address. When you register a user account we may also record your sign in details and other information you fill out on your personal account or registration form after you place an order.
2. c. Information about your orders
When you order through our website, email, messaging form, social media or by phone, we process your scheduling and order information. This information may include details about your pick-up and delivery schedule, order items and total cost of your order.
2. d. Your newsletter membership
When you register on the Mr. Timesaver website, you have the option to opt-in to our newsletter. Alternatively, you can also opt-in to our newsletter without registering. When you opt-in using the registration form, thus creating an account on mrtimesaver.nl, your newsletter registration will include your email, first and last name. When opting-in using the newsletter sign-up, only your email address is recorded. Newsletter members are collected on our Mailchimp platform. You can unsubscribe to our newsletters by clicking ‘unsubscribe’ at the bottom of a newsletter received or you can also contact us to remove your from the list.
2. e. information we collect when you open our newsletters
We can see how many times you opened our newsletters, as well as which links were visited from within the newsletter. We are also notified when you unsubscribe from our newsletter list.
2. f. Our communication with you
When you send us an email or chat with us online, via social media or by phone call, we register your communication with us. When you call us, our support team will register your questions or complaints in our database. Personal reviews about Mr. Timesaver B.V. on Google or social media platforms are also recorded.
2. g. Information in relation to social media
Depending on the settings you have on your social network platforms, we may receive information from your social network provider. For example, when you register and sign-in on our website or app (coming soon) using a social network account, we may receive your social network profile including your contact details, interests and contacts. For more information on the personal data that we receive from your social network provider and how to change your settings, please check the website and privacy policy of your social network provider.
2. h. information you choose to share with Mr. Timesaver B.V.
You may choose to share extra information with us, for example when you share your interests and preferences with us, leave a comment for us on Facebook, fill out a customer survey or chat with us through our website chat box (Zendesk).
3. How we collect your data
We collect the mentioned categories of data in the following ways:
3. a. We collect data you provide to us
When you create an account, place an order on our website, opt-in to our newsletters, contact us through email, messaging form, chat box, social media or by phone call.
3. b. We may receive your personal information from your social network provider
Please see ‘The types of personal data we process’ above, category g.
4. The purposes your data is used by us
The main purposes for which we use your personal information are:
4. a. To provide our services to you as professional and efficient as possible.
In order to properly handle your orders, reply to your emails or social media messages. To contact you regarding your order, items, or pick-up and delivery.
4. b. To communicate our discounts, services, or changes and improvements.
To let you benefit from our discounts and special offers, inform you about our company changes and improvements, such as service area expansion and mobile app introduction. We may also send you tailored offers specific to your previous orders and or order frequency. We only send you emails and mobile push notifications with updates and special offers with your prior opt-in. You can unsubscribe from newsletters by clicking ‘unsubscribe’ at the bottom of a newsletter or you can contact us to remove you from the list.
4. c. To communicate with you
We use your contact details to communicate with you in relation to our services, to answer your questions or to handle your complaints.
4. d. For record keeping and to comply with our statutory obligations
We collect, store and use your data for internal business purposes, such as record keeping and to comply with our legal and fiscal obligations.
5. Disclosing or sharing data with third parties
Your personal information is never shared with any other parties.
6. Security and retention
6.1 Mr. Timesaver B.V. will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use. Our website is protected by SSL. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
6.2 Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes. Your account with us can be deleted at any time at your request.
7. Your rights
According to the General Data Protection Regulation (GDPR), you have the following rights with regards to your personal information. These include:
7. a. Right to access, correct and erase
You may ask us if we process any of your personal data and, if so, receive access to your data in the form of a copy. When complying with an access request, we will also provide you with additional information, such as the purposes of the processing (which can also be found under section 4), the categories of personal data concerned (section 2) as well as any other information necessary for you to exercise this right.
You have the right to have your data corrected in case of inaccuracy or incompleteness. Upon request, we will correct inaccurate personal data about you.
You also have the right to have your personal data with Mr. Timesaver erased, which means the deletion of your data by us. Erasure of your personal data can only happen in certain cases, prescribed by law and listed under article 17 of the General Data Protection Regulation (GDPR). These cases include situations where your personal data are no longer necessary in relation to the initial purpose for which they were processed as well as situations where they were processed unlawfully.
7. b. Right to restriction of processing
You have the right to obtain the restriction of the processing of your personal information, meaning we suspend the processing of your data for an amount of time.
7. c. Right to data portability
Your right to data portability entails that a request can be made for us to provide you with your personal data in a structured, commonly used and machine-readable format and to have such data transmitted directly to another controller, where technically feasible. If requested and if this is technically feasible we will transmit your personal data directly to the other controller.
7. d. Right to object & withdraw consent
You have the right to object to the processing of your data. You have the right to request that we no longer process your data. You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent. For example, you may withdraw consent, by clicking the unsubscribe link in the email, or requesting that we delete your account completely.
8. How we look after this policy
8.1 This privacy policy was most recently amended on 24 May 2018. We may change this privacy policy from time to time and will notify you of any changes prior to these changes taking effect.
Vertaling naar Nederlands wordt binnenkort verwacht
In this privacy policy we explain how we collect and use your personal information. This privacy policy applies to all personal information we process about you when you visit our website, use our service, sign up to our newsletter, and/or other interactions with us. We have divided this privacy policy into different sections. Please click on the relevant section below for further information.
1. Who we are
1.1 We are Mr. Timesaver B.V., a company with 1 office in The Hague, The Netherlands. For more information about us please visit the about us page. Mr. Timesaver B.V. is responsible for the collection and use of your personal data described in this privacy policy.
1.2 Aside from the account/order processing emails you receive (i.a. your account on Mr. Timesaver, order received, order has been made for you. order has been cancelled, order refund), you also receive our newsletters and special offers emails. when using our messaging form or chat bot on our website, your data (email, name and in some cases phone number) is also collected for further communication with you. For the processing of your data in relation to these forms of communication Mr. Timesaver B.V. is fully responsible. We have determined our respective responsibilities for compliance with the obligations under the applicable privacy legislation for processing your personal data in relation to our order process and other forms of communication. In summary, we have arranged that if you want to exercise your rights, such as your right to access, correct, remove, restrict or to withdraw your consent, or if you have any questions or complaints about the processing of your personal data, you can contact us through email or by phone call at (+31)0881846300.
2. types of data
We may collect and process the following categories of information:
2. a. Your name and email address
When you register on our website you use your email address, a “nickname” for log in and your name. This is of course recorded in your account. This will simply remain accessible to you only and will be in our website database. When you make an order using this account information, then we will collect and process this information.
2. b. Your contact details and personal account or registration details
Your contact details include your address,phone number and email address. When you register a user account we may also record your sign in details and other information you fill out on your personal account or registration form after you place an order.
2. c. Information about your orders
When you order through our website, email, messaging form, social media or by phone, we process your scheduling and order information. This information may include details about your pick-up and delivery schedule, order items and total cost of your order.
2. d. Your newsletter membership
When you register on the Mr. Timesaver website, you have the option to opt-in to our newsletter. Alternatively, you can also opt-in to our newsletter without registering. When you opt-in using the registration form, thus creating an account on mrtimesaver.nl, your newsletter registration will include your email, first and last name. When opting-in using the newsletter sign-up, only your email address is recorded. Newsletter members are collected on our Mailchimp platform. You can unsubscribe to our newsletters by clicking ‘unsubscribe’ at the bottom of a newsletter received or you can also contact us to remove your from the list.
2. e. information we collect when you open our newsletters
We can see how many times you opened our newsletters, as well as which links were visited from within the newsletter. We are also notified when you unsubscribe from our newsletter list.
2. f. Our communication with you
When you send us an email or chat with us online, via social media or by phone call, we register your communication with us. When you call us, our support team will register your questions or complaints in our database. Personal reviews about Mr. Timesaver B.V. on Google or social media platforms are also recorded.
2. g. Information in relation to social media
Depending on the settings you have on your social network platforms, we may receive information from your social network provider. For example, when you register and sign-in on our website or app (coming soon) using a social network account, we may receive your social network profile including your contact details, interests and contacts. For more information on the personal data that we receive from your social network provider and how to change your settings, please check the website and privacy policy of your social network provider.
2. h. information you choose to share with Mr. Timesaver B.V.
You may choose to share extra information with us, for example when you share your interests and preferences with us, leave a comment for us on Facebook, fill out a customer survey or chat with us through our website chat box (Zendesk).
3. data collection
We collect the mentioned categories of data in the following ways:
3. a. We collect data you provide to us
When you create an account, place an order on our website, opt-in to our newsletters, contact us through email, messaging form, chat box, social media or by phone call.
3. b. We may receive your personal information from your social network provider
Please see ‘The types of personal data we process’ above, category g.
4. Purpose of data
The main purposes for which we use your personal information are:
4. a. To provide our services to you as professional and efficient as possible.
In order to properly handle your orders, reply to your emails or social media messages. To contact you regarding your order, items, or pick-up and delivery.
4. b. To communicate our discounts, services, or changes and improvements.
To let you benefit from our discounts and special offers, inform you about our company changes and improvements, such as service area expansion and mobile app introduction. We may also send you tailored offers specific to your previous orders and or order frequency. We only send you emails and mobile push notifications with updates and special offers with your prior opt-in. You can unsubscribe from newsletters by clicking ‘unsubscribe’ at the bottom of a newsletter or you can contact us to remove you from the list.
4. c. To communicate with you
We use your contact details to communicate with you in relation to our services, to answer your questions or to handle your complaints.
4. d. For record keeping and to comply with our statutory obligations
We collect, store and use your data for internal business purposes, such as record keeping and to comply with our legal and fiscal obligations.
5. Sharing data
Your personal information is never shared with any other parties.
6. Security
6.1 Mr. Timesaver B.V. will take appropriate technical and organizational measures to protect your personal data against loss or unlawful use. Our website is protected by SSL. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
6.2 Your personal data will be retained for as long as required for the purposes described in this privacy policy or in so far as such is necessary for compliance with statutory obligations and for solving any disputes. Your account with us can be deleted at any time at your request.
7. Your rights
According to the General Data Protection Regulation (GDPR), you have the following rights with regards to your personal information. These include:
7. a. Right to access, correct and erase
You may ask us if we process any of your personal data and, if so, receive access to your data in the form of a copy. When complying with an access request, we will also provide you with additional information, such as the purposes of the processing (which can also be found under section 4), the categories of personal data concerned (section 2) as well as any other information necessary for you to exercise this right.
You have the right to have your data corrected in case of inaccuracy or incompleteness. Upon request, we will correct inaccurate personal data about you.
You also have the right to have your personal data with Mr. Timesaver erased, which means the deletion of your data by us. Erasure of your personal data can only happen in certain cases, prescribed by law and listed under article 17 of the General Data Protection Regulation (GDPR). These cases include situations where your personal data are no longer necessary in relation to the initial purpose for which they were processed as well as situations where they were processed unlawfully.
7. b. Right to restriction of processing
You have the right to obtain the restriction of the processing of your personal information, meaning we suspend the processing of your data for an amount of time.
7. c. Right to data portability
Your right to data portability entails that a request can be made for us to provide you with your personal data in a structured, commonly used and machine-readable format and to have such data transmitted directly to another controller, where technically feasible. If requested and if this is technically feasible we will transmit your personal data directly to the other controller.
7. d. Right to object & withdraw consent
You have the right to object to the processing of your data. You have the right to request that we no longer process your data. You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent. For example, you may withdraw consent, by clicking the unsubscribe link in the email, or requesting that we delete your account completely.
8. Policy care
8.1 This privacy policy was most recently amended on 24 May 2018. We may change this privacy policy from time to time and will notify you of any changes prior to these changes taking effect.